top of page
Horizontal stripes in pink, purple, dark blue, light blue, green, yellow, orange, and red

YOUR TELEHEALTH APPOINTMENT

Telehealth is a convenient, confidential way to access health care. We use the Halaxy platform which is easy to use, and highly secure, which protects your privacy. For further technical information about the Halaxy Telehealth platform, click the button below.

We do also offer a face-to-face consulting service in a clinic in Geelong, for those who might prefer that type of consultation. As he is a specialist physician all appointments with Dr Darren require a current referral from a GP or other medical specialist, in order to access Medicare benefits.

Prior to your appointment you will receive a link via sms and/or email (please check your junk mail) with the link to the telehealth platform (Halaxy). If this is not functional for you, you will be called on your mobile phone. At the time of your appointment please ensure you are not driving or on public transport and are in a safe, quiet location with good internet service. You may be asked personal information so ensure you are in a location where you will not be overheard by someone you would not like to hear this information.

Contact us to book your telehealth appointment.

Halaxy Telehealth video consultation security & technical information

Halaxy Telehealth video consultations are built on Amazon Chime, one of the most secure video consultation platforms in the world. Chime itself is built on top of Amazon's AWS service, which is HIPAA-compliant and undergoes third-party audits by a variety of public sector and private sector auditing organizations in order to maintain its status under multiple compliance offerings, such as the credit card industry’s PCI DSS Level 1, the U.S. Government’s FedRAMP program, C5 Certification in Germany, and IRAP assessment by the Australian government.


When you start a Halaxy Telehealth video consultation, unique authorisation tokens are generated for you and your patients. These are required to join the session, so they help prevent unauthorised access and eavesdropping. Halaxy introduces you and your patients to a secure Amazon Virtual Private Cloud (VPC) server that hosts your meeting, which is subject to further audited controls that restrict access. This means your meeting takes place in an isolated virtual network accessible only by you and your patients. Your audio and video never actually passes through Halaxy servers, so Halaxy cannot access your audio and video, and at no stage is your data recorded (although we may make secure video recording available to you in the future).


Your audio and video are fully encrypted in transit to AES 256-bit standards, including Transport Layer Security (TLS), Datagram Transport Layer Security (DTLS), and Datagram Transport Layer Security-Secure Real-Time Transport Protocol (DTLS-SRTP). These protocols help maintain the privacy and data integrity of your content as it traverses the Internet or any other network.

Important Information: AI-Assisted Consultations

To enhance your experience and ensure accurate records, Dr Darren uses AI technology during consultations to assist in note-taking and generating written records. Please rest assured that these transcriptions are not stored anywhere and remain entirely confidential.

 

If you have any concerns or questions about this process, feel free to discuss them with Dr Darren during your consultation.

bottom of page